The following report summarizes the accessibility programs
and policies that the Tri-State Transit Authority (TTA)
provides on the fixed route transit system in compliance with
the Americans with Disabilities Act.
1. THE AMERICANS WITH DISABILITIES
The Americans with Disabilities Act was signed into law on July
26, 1990 by then President George Bush. Experts generally agreed
that the legislation represented the most significant Civil
Rights legislation enacted since the Civil Rights Act o f 1964.
The new law prohibits segregation and discrimination based upon
disability as it relates to employment, public services,
transportation, public accommodations and telecommunications.
The stated national goals of the ADA are to guarantee that
persons with disabilities have equality of opportunity, a chance
to fully participate in society, are able to live independently
and can be economically self-sufficient.
The ADA has five sections or "Titles." An important part of
Title II addresses transportation provided by public systems. In
general the law charges public transit systems like the TTA to
provide individuals with disabilities the opportunity to use
public transportation services if the individuals are capable of
using the system. It also ensures that public entities like the
TTA do not provide transit services which discriminate against
persons with disabilities. There are specific actions in the law
that assist public transit agencies in their efforts to assure
non-discrimination in mass transit service. For instance:
1.When TTA buys new buses to be used in fixed route service,
the new vehicles will be accessible to persons with
disabilities. At the very least, the new buses will be equipped
with wheelchair lifts.
2.TTA offers paratransit services to individuals with
disabilities who are unable to use the fixed route system. The
paratransit service is similar to that which is provided on the
3.New TTA transit facilities are accessible.
4.When TTA makes alterations to facilities they will include
features to make them accessible.
2. ACCESSIBLE FIXED ROUTE BUS SERVICE
Tri-State Transit Authority (TTA) has 40 transit vehicles in
the active fleet, including 8 paratransit vans. All of TTA's
vehicles are financed in part with Federal Transit
Administration (FTA) funding. Twelve buses and the 8 vans are
Accessible buses with wheelchair lifts currently operate on all
Accessible bus service is currently available during all hours
of operation on the five routes noted above. The service is
provided at reasonable intervals that make it practical to use
the accessible service. In general, TTA service starts at 5:30
a.m. Monday through Friday and at 6:30 a.m. on Saturday. The
last bus trip from the central service point at TTA Center
departs Monday through Saturday at 5:15 p.m. There is no bus
service on Sunday. Accessible bus routes operate on no more than
3. LIFT AND SECUREMENT USE:
Dial-A-Ride operates lift-equipped vans for general paratransit service. Accessible vehicles are used to transport customers who use wheelchairs. All Dial-A-Ride vans are equipped with lifts that meet ADA specifications. Dial-A-Ride vans will accommodate all wheelchairs and their users. A wheelchair and its user cannot exceed the manufactures design specifications. Wheelchairs are defined to include three-wheeled and four-wheeled mobility aids. Three wheeled scooters and other non-traditional designs will be transported if they can be safely secured. Mobility aids that exceed these standards may not be transportable.
If you need assistance to board the vehicle, the driver will assist you. All drivers are trained to operate the lift. Also if you need, you may board the vehicle using the lift, while standing.
When transporting users of three-wheeled wheelchairs or other
mobility devices, TTA can request that the customer transfer
into a regular bus seat. The rider, in this case, has the final
decision given their particular disability.
Customers who cannot enter the bus by using the steps but who
do not use a wheelchair, will be offered the option of boarding
by way of the wheelchair lift. The customer must be able to
"ride" the lift without assistance from the bus operator.
3a. BOARDING THE LIFT BUS
1.Please be at your bus stop at least 5 minutes before the time
your bus is scheduled to arrive. Look for the international
symbol of accessibility to make sure that the bus is
2.When the bus arrives, please wait approximately five feet or
a reasonable safe distance away from the door so that the lift
can be deployed.
3.When the lift is fully deployed, move your wheelchair onto
the platform BACKWARDS, unless otherwise authorized. LOCK YOUR
BRAKES. IF YOU ARE USING A MOTORIZED WHEELCHAIR, SHUT OFF THE
POWER TO THE CONTROL.
4.When the lift platform is level with the bus floor, back on
to the bus, deposit the correct fare in the farebox and report
the location for your departure from the bus to the Bus
5.If you are using a motorized wheelchair and need the Bus
Operator to assist you, please disengage your clutch and travel
to a vacant tie-down location. Use caution moving between
customers who may be seated or standing in the aisle.
3b. SECURING YOUR WHEELCHAIR:
To use the belt securement system, maneuver your wheelchair or
other conveyance into the tie down area. The TTA Bus Operator
will assist you in securing your wheelchair or other conveyance.
The tie-down consists of 3 belts: 2 belts to secure the rear
wheels of a wheelchair, 3 straps to secure the rest of a
wheelchair and 1 belt which functions as a seat belt/shoulder
harness to be fastened around you and your wheelchair or other
3c. EXITING THE BUS:
1.Once the bus has stopped, the Operator will release the seat
belt and the belt tie downs and move to the door where the lift
2.Wait until the lift platform is level with the bus floor.
Move FORWARD on the platform. If you are using a motorized
wheelchair and need the Operator to assist, leave the clutch
disengaged. When all the wheels of your wheelchair or other
conveyance are on the platform, LOCK YOUR BRAKES. IF YOU ARE
USING A MOTORIZED WHEELCHAIR, SHUT OFF POWER TO THE CONTROL.
3.When the platform has reached the ground and the end safety
gate has dropped, release your brakes and move off of the
platform. If you are using a motorized wheelchair, reengage your
clutch and turn your power on.
No time limit is currently established for boarding and
alighting persons with disabilities. TTA simply requests of its
able and disabled customers alike to board and alight as
promptly as possible in consideration of the customers already
on the bus and the customers waiting for the bus down the road.
3d. TRAVELING COMPANION POLICY
If you require assistance in boarding the lift platform from
outside the bus, TTA recommends you be accompanied by a
traveling companion. No fare will be charged for the first
travel companion who accompanies a disabled rider. Any other
persons who travel with the disabled customer will be charged
the fare they would pay if they were riding alone.
3e. LIFT DEPLOYMENT
It is TTA policy that persons with disabilities be permitted to
board or alight at any customary boarding location along the
route unless the lift cannot be deployed or the lift would be
damaged if deployed or if temporary conditions preclude the use
of the lift. Temporary conditions are not those that are the
result of TTA action(s). Temporary conditions may not always
preclude the boarding or alighting by able customers.
ACCOMMODATING OTHER MOBILITY DEVICES AND LIFE SUPPORT
In accordance with ADA regulations, all customers will be
permitted to travel with service animals trained to assist them.
Service animals include guide dogs and other animals that
provide aid to persons with mobility impairments.
Persons will also be permitted to travel with respirators,
portable oxygen and other life support equipment. Travel with
this equipment will only be restricted if it violates laws
directed to the transportation of hazardous materials.
In general, the transport of common types of portable life
support equipment is not prohibited. Cylinders of oxygen used by
customers for health reasons, for example, are not subject to
the Hazardous Materials Regulations.
All TTA buses have a kneeling feature. The kneeler lowers the
right front corner of the bus closer to the sidewalk or street
to make it easier for customers who have difficulty stepping
onto and off of the first stair of the entryway.
If you have any difficulty reaching the first step, just ask
the Bus Operator to kneel the bus for you. Usually, TTA Bus
Operators will automatically kneel a bus every time they stop to
pick up or discharge a customer.
There is one time when TTA Bus Operators do not kneel the
buses. If the temperature falls below 32 degrees (freezing), the
kneelers will not come back up after they go down.
COLOR CODED/NUMBERED WINDOW SIGNS
TTA bus routes are numbered and color coded to assist our
customers in identifying the bus they need to ride. A colored
square with the route number in the center is clearly posted in
the front right (curb side) window of each TTA bus.
TTA Bus Operators have received Passenger Assistance Techniques
awareness safety training. They have also been thoroughly
acquainted with the use of the accessibility features of the
8. PRIORITY SEATING
Priority seating areas for senior citizens and riders with
disabilities are set aside at the front of every TTA bus.
ANNOUNCEMENTS ON VEHICLES
TTA buses are equipped with signals to alert the driver that a
customer desires to alight at the next stopping location. TTA
Bus Operators are also trained to anticipate the destination of
their customers on board the bus who have requested a stop
location when they board the bus. Accessible TTA buses are
equipped with public address systems which can be used to
announce stops at major transfer points, intervals along the
routes and stops as requested by the passengers.
PRINT AND BRAILLE SCHEDULES - FARES
Large print and braille schedules will be made available to
disabled customers upon request. Please call TTA's customer
information line, 529-RIDE (7433). TTD is also 529-RIDE (7433).
The fare for a trip charged a disabled person using an
accessible bus is no higher than the fare charged other users.
Disabled and older customers are automatically eligible for
TTA's Half-Fare Program. All you need to do is show your
Medicare card to the Bus Operator when you board the bus.
11. TTA CENTER
For more fare, route and schedule information, you may also
visit TTA Center located on the corner of 13th Street and 4th
Avenue. TTA Center is a fully accessible facility which is
staffed during all operating hours and offers a waiting area,
vending machines and rest room facilities. TTA Center is open on
weekdays from 8:00 a.m. to 5:15 p.m. It is closed on Sundays and
Customers should feel welcome to register any complaints about
regular route and paratransit service with the TTA and with
TTA's paratransit service providers. The paratransit eligibility
determination complaint process is written and followed by both
paratransit contractors. The policy contains an appeal and final
Other complaints can be registered by phone, my mail or in
person. The telephone number to report a complaint is 529-6094.
The mailing address of the TTA is as follows:
Tri-State Transit Authority 1120 Virginia Avenue, West Post
Office Box 7965 Huntington, West Virginia 25779-7965
Complaints can be registered in person at TTA Center or at the
headquarters office located at 1120 Virginia Avenue, West. All
complaints are investigated.
13. MAINTENANCE OF
The maintenance of lift equipment is a top priority at TTA. The
mechanics are thoroughly trained on the maintenance of all
accessible bus features before the buses are put into service.
As part of the overall maintenance program, procedures have been
es tablished to ensure the proper operating condition of all
equipment. These procedures are used to ensure that the lifts
are put back in service without delay. TTA also keeps a spare
accessible bus on hand to put into service in the event that
another ac cessible vehicle is disabled for any reason. Every
effort is made to repair lifts before service the next day.
Spare repair parts are maintained in inventory to aid in the
timely repair of accessibility features.
COMPLEMENTARY PARATRANSIT SERVICE
The ADA charges public entities operating fixed route
transportation service with also to providing paratransit as a
complement to their fixed route service. Paratransit service is
intended for customers who cannot use accessible fixed route
transportat ion. Paratransit service is comparable to the fixed
route system in the area it covers and in the level of service
it provides. Paratransit service is provided during the same
days and hours as fixed route service with comparable fares.
Paratransit ser vice is provided to locations within 3/4 of a
mile of any TTA bus route. If you are unable to travel on TTA
lift equipped buses, please call 529-7461 or TTD 523-7036 for
information about curb-to-curb van service.